“I am very pleased with the professionalism demonstrated by all the employees that responded to the urgent situation caused by a broken water pipe. They explained what they were going to do, then did it. I am well pleased.”
“Zach and Brandon are nice and personable, helpful and have an attention to detail. They are welcome here and have done a good job for me.”
“Mr. Mike Miller did a good job finishing up the job at my home. He worked as if it was his home and that made my wife and I feel good.”
“The water mitigation team was efficient and pleasant and performed their work in a professional manner.”
“I have already done a survey with USAA and gave you the highest rating possible. I am very pleased and everything was done correctly.”
“CSI team members have been responsive, informative, and pleasant throughout this ordeal. Thank you.”
“Wonderful service. Team was very helpful. Good quality work.”
Thank you very much for assistance after our recent fire in Sumter. Your cleanup crews did an outstanding job with every aspect of cleanup and replacement of damaged kitchen appliances.
They were very professional and courteous in accomplishing every task in a superior manner.
Col (Ret) Donald K.
Thanks again for all your efforts in getting the Apple store back in shape. Your company did an excellent job removing and mitigating the moisture throughout the whole space.
It looks like the job is done and it looks great! I just wanted you to know that I thank Mark for all the extra attention he gave on this job. Mark answered all of my calls or returned my call within minutes.
He also updated me so that I could update the owner as she lives out of state. From the start to the finish Mark knew what was going on and when it was going to happen. In turn he let me know. This was very important as the home is being sold and we had to take it off the market during these repairs.
I wanted to take this opportunity to thank you for all the support you showed me during this difficult time. It was so discerning being in Connecticut while there was chaos here in South Carolina. Catastrophe Services, Inc. are very lucky to have you as one of their dedicated employees. I was in banking for over 30 years and have a clear understanding of good “customer service”. You exemplified exemplary customer service at all times. One of the most obvious attributes was your communication and follow-up. Your “can do” attitude and pride in the work being done correctly gave me confidence to know the job would be completed efficiently.
Once again “thank you” for making this a painless experience.
To Whom it may concern,
With compliments to Nationwide Ins., their Blue Ribbon Policy and especially to Catastrophe Services, Inc. (CSI). I want to express my appreciation for the successful repair of flooding in my home this summer.
From my first contact with Nationwide to the final attention by CSI. I was treated to an exceptional courtesy and professionalism which is rare today. Clearly, CSI has an excellent, structured process to achieve its goals. Prompt personal contact and good results were at all times consistant. I gained a confidence with CSI which I carry forward. If CSI ever needs a back up recommendation I will be pleased to add a good word – an appreciative customer.
As a copy of this letter will be sent to Nationwide, Ins.,
Please allow me to send thanks to the following people: CSI, Mark Shaneyfelt, Rick Lewis, Robert Egnor, Jonathon Pyle, Les Gladle, “Junior”, Nettie Avery, Scott McCutcheon…….
Mary Jane Bradham
To Whom this may concern,
My husband and I had work done on our house. CSI did the work, Mark was our Manager, He did a phenominal job with communication and also the workmanship on the house. Mark also kept us up on what and when they were going to do to the house. An overall satisfaction of the job, is we were very satisfied with the work on the house.
Mr. & Mrs. Nelson
I just got back to my house from my ship and saw the work you did with my bathroom. I would like to thank you and the men that did the work, it looks great. Moreover, thank you for getting it done on schedule, it makes my life so much easier when I don’t have to come home to a diaster.
Sincerely, from a happy customer
Just a brief note to thank you for all your help with our pipes “disaster” since July. It has been a rather trying experience for all of us but we would like to thank you for the professional way in which you, and CSI in general, handled the repairs for us. You were always prompt and courteous and your co-workers and subcontractors preformed their tasks well. I would not hesitate to recommend CSI to anyone faced with the unfortunate problems of fire or water damage.
Again, many thanks, and good luck with your future projects!
We would like to thank you and everyone at CSI for the beautiful flowers. We would also like to thank you for the way our repair work was handled. Everyone that we dealt with, especially you, was very nice and helpful. My son has commented several times on how nice everyone was. We were very comfortable with how everything was handled, always felt informed and always felt that CSI was thinking about what was best for us.
We are very pleased with how everything looks now and thank you again very much.
Mary Wallace Coleman